MODULE 5
OVERALL EXPERIENCE
Write down your over all experience on the following variables:
1. Store operations
2. Merchandising
3. Bill section
4. Store display
5. HR management
Having a successful visualization and tactic for the retail business are significant but not adequate to tip the odds fully in support of victory. Merchandising is the process of making products in retail outlets available to consumers by stocking and displaying them on shelves. A cashier at the retail store operates a station called cash fill or a POS machine. Merchandise displays are special presentations of a store's products or services to the buying public.
QUESTION:-Share your experience regarding attempts to handle a fussy customer and help him/her in purchase decision. Quote few specific incidences.
ANSWER:-
The Situation:- An impatient customer may have been waiting in line longer than usually they may be running late to their next appointment or may be they're restlers while you search for a solution to their issue or concern.
How to Handle It:- Be clear and to the print without appearing dismissive of their demeanor. Explain transparently why there's a wait or delay without getting into specifics that effort is being invested in resolving the situation. Frame your answers in a positive light too.
Write down your bad experience with the customer(s) that you would always remember and how did you tackle that situation.
ANSWER:-Whether you are interacting with a customer who is upset with you or a member of your staff, key aspects of the interaction are to stay even-tempered and listen without being defensive. Whether you are in retail, hospitality, health care, corporate sales or some other industry, almost everyone in the workforce has encountered an irritate customer at some point in their career. Although dealing with an upset client might be challenging, it can be accomplished in a way that yields positive results for yourself and your company. Dealing with the customer in a calm, rational and proactive manner can help you do your job well and retain that customer. In this article, we explain steps you can take to interact positively with dissatisfied customers.
QUESTION:-Impact of on the job training/observations on your behavior, personality etc.
ANSWER:-So far I'have learnt about the concept, Purpose, importance, and methods of training which is basically a short term process utilizing a systematic and organized procedure to learn technical knowledge and skills for a definite purpose. Let us now switch over to another aspect of enhancing the skills for definite purpose. Let us skills i.e. executive development. The success and growth of an organization depends largelly upon the caliber and performance of its executives. Therefore, it is quite essential to train and develop executive, who can succeed as the managers of today. Executive development is a long term education process utilizing a systematic and organized procedure by which managerial personnel learn conceptual and theoretical knowledge.
QUESTION:-Write down your overall experience of on the job training/observations.
ANSWER:-On-the-job training is an important topic of human resource management. It helps develop the career of the individual and the prosperous growth of the organiztion. On the job training is a form of training provided at the workplace. During the training, employees are familiarize with the working environment they will become part of employees also get a hands-on experience using machinery equiptment, tools, materials, etc. Part of on-the job training is to face the challenge that occur during the performance of the job. An experienced employee or a manager are executing the role of the mentor who through written or verbal instructions and demonstrations are passing on his/her knowledge and company specific skills to the new employee.
