MODULE 4
HUMAN RESOURCES
Share details of human resources of the Retail Store with their job profile.
ANSWER:-Human resource management aims to optimum utilization of available human potential. For the purpose, it is essential to make every one understand, their job and expectations from the job. This enable themto charter one behaviour appropriately. Job analysis is a process of determining the essential characteristics that are necessary to perform the job effectively. A good job analysis conveys information to take a number of important decisions relating to human resource management.
QUESTION:-Write down your observations about product knowledge of sales staff of the Retail Store.
ANSWER:-This study investigate the effective product knowledge on salesperson performance with the moderating role of attitude. Amount of 65 from 72 questionnaires are considered valid for further analysis. Data analysis used partial least square (PLS) with the smart PLS software version 3.0. Data analysis was performed to assets the measurement model and the inner model the result revealed that an hypothesis was supported and the result revealed that one hypothesis was supported and the other one was not supported.
QUESTION:-Write down your critical observation about the behavior and functioning of Retail Store Manager.
ANSWER:-
1. Customer Profiting ( understanding customer) The customer is the most important faces of any business. Hence, as a retail store manage faces of any need to ensure that the whole team comprehends that the customer is their top most priority, that the customer should be satisfied with the goods and service you provide, and that you never challenge the customer! The customer is always right.
2. Make customer feel special everyone likes feeling special. So, when you are with a customer, give your exclusive attention, listening closely to whatever they saying.
Do you think that Store have sufficient manpower to deal with the customers? Give your suggestions for better manpower planning to the Store.
ANSWER:-Manpower Planning is the process by which management determines how the organization should move from its current manpower position to its desired manpower position to carry out integrated plan of the organization. Future manpower planning is directly linked to the strategic business plans of an organization. The estimation on manpower and budgets and governed by customers demand business needs are achieved from effective management of material, machine, money and manpower. Manpower needs planned properly, in terms of profile required, numbers, time and place, will give the customer company mileage over competitors in terms of consistency in output.
QUESTION:-List out the sources from where Stores recruit its employees.
ANSWER:-
1. Internal Source:- Persons who are already working in an organization constitute the internal sources. Retrenched employees, retired employees, dependents of deceased employees generally constittute the internal source.
2. External Source:- External source lie outside an organization. The organization can have the services of:
a. Employees working in other organizations.
b. Job aspriants registered with employment exchanges.
c. Students from reputed educational institutions.
d. Candidates refers by unions, friends, relatives and existing employees.
Write down the employee selection process of the Retail Store.
ANSWER:-
Recruitment process involves a systematic procedure from sourcing the candidates to arranging and conducting the interviews. The process requires many resources and times. Let us learn the step to be involved in the process of recruitment.
1. Identify vacancy
2. Job description and person specification
3. Advertising the vacancies
4. Managing the response
5. Short - listing
6. Arranging interviews
7. Conducting interview and decision making.
Does the Store initiate any induction programme for its newly recruited employees and what components it covers in the induction programme?
ANSWER:-
Training and development are an essential ongoing process for any organization. Induction training is essential for the employees who have newly joined the organization. Induction training molds the new employee to the culture of the company and prepares him or her for the job to effectively and efficiently deliver the required output. Any induction programme has few basic components and a template can be developed for all the new employees irrespective of function or position a which should includes the following:-
1. The Organization's Philosophy Goals, Good or Service,
2. Personnel Policies and Practices,
3. Safety Matters,
4. The Job they've been Employed to do.
Does the Store organize training for its employees? If yes, which types of trainings are given to employees and if no, what will you suggest to the Store?
ANSWER:-
1. Vestibute Training:- In this method, a training centre called vestibute is set up and actual job conditions are simulated in it. Expert trainers are employed to provide training with the help of equipment and machines which are identical with those in use at the workplace.
2. Apprenticeship Training:- In this method, the orecat instruction and practical training learning re provided to trainees in training institutes. In India, the government has established industrial. Training institutes for this purpose. The mainn aim is to develop all round craftmen.
List out the methods of training used by the Stores to train its employees.
ANSWER:-
1. On-The-Job-Training:- In this method, the trainee is placed on a regular job and taught the skills necessary to perform it. The trainee learns under the guidance and supervision of the instructor. The trainee learns by observing and handline the job.
2. Coaching:- This technique is used to train generally the manager level employees. It is also applied to the other categories of employees. It is a person to person interaction. The superior or expert in a particular area observe the performance of an employee closely and initates corrective action. This technique focuses identifying weakness and finding the areas of improvement.
Write down the process of performance appraisal of the Store.
ANSWER:-
There are six steps in the process of performance appraisal which areas follow:-
1. Establishing Performance Standards.
2. Communicating Standard and Expectations.
3. Measuring the Actual Performance.
4. Comparing with Standards.
5. Discussing Result (Providing Feedback)
6. Taking Corrective Actions.
Analyse the Company's / Store's methods to motivate its employees.
ANSWER:-Motivation is derived from the word 'motive'. A motive is an inner state that energizes activates or moves and directs or channels behaviour towards goals. It is an important factor which encourages persons to give their best performances and helps in achieving enterprise goals. A strong positive motivation will boost the output of employees but a negative motivation will reduce their performance. Motivation inspires people to work, individually or in groups such as to produce the best of result. It is the will to act by exerting high level of effort towards the achievement of organizational goals. Conditioned by smart and efficient working. To motivate others, is the most important tasks of management. It comprises the abilities to communicate, to set an example, to challenge to encourage, obtaining feedback, to involve to delegate to develop and train to inform, to brief and provide a just reward.
QUESTION:-Have you observed any case of grievances handling of employees by the store manager? If yes, did manager handle employees' grievances with full case?
ANSWER:-
Maintaing quality of work life for its employees is an improtant concern for any organization. The grievance handling procedure can affect the harmonions environment of the organization. Managers must be educated about the importance of the grivance process and their role in maintaing favorable relations with the employees union.
Following principle should be observed:-
1. A grievance should be dealth with in the first instance at the lowest level.
2. It must be made clear to the employee what line of appeal is available.
3. Grievance should be resolved speedily.
4. The grievance procedure should be set up with the participation of the employees.
Does the Store prepare performance report of the employees. If yes, narrate the process.
ANSWER:-
Process of performance report of the employees.
1. Determine which types of performance review process your company should use.
2. Map out your employee review process.
3. Ask employees to complete self-evaluations and managers to evaluate each employees.
4. Hold a performance calibration meeting.
5. Deliver the employee review and actualize goals and impediments.
6. Maintain communication after the evaluation is completed.
